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Facebook content moderators demand safer working conditions

Some full time employees and a group of more than 200 moderators are demanding this big tech giant to stop risking the life of moderators needlessly. They wrote in an open letter to Facebook and the contractors of company that manage content moderato ...

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Some full time employees and a group of more than 200 moderators are demanding this big tech giant to stop risking the life of moderators needlessly. They wrote in an open letter to Facebook and the contractors of company that manage content moderators, Accenture and covalen. The intercept report came and after that it tells how some Facebook content moderators who deal with the things which are ban on social media and these things include sexual abuse and graphic violence since the cases of this cybercrime are increasing very rapidly so it needs a huge demand of employees to look into the incident. A Facebook content moderator reportedly tested positive for COVID-19 and it can be spread into the bigger teams of Facebook team and this big giant can’t afford this heavy risk over life. After months of allowing content moderators to do work from home faced with intense pressure to keep Facebook free of hate and disinformation, you have forced us back to the office the group wrote. The crime of cyber security is at very high risk these days.

Moderator who secure a doctor’s note about a personal COVID risk have been excused from attending in person. Moderators are demanding for their high security as they may be came under the contact of people who tested positive. Moderators are now demanding Facebook allows those who are at high risk for having a severe case of COVID-19 to be able to work from home indefinitely. Additionally, moderators generally want Facebook to maximize the amount of work people can do from home. Facebook said content moderation can not be performed remotely for some security reasons and it can violate the nation rules and one can leak the information which will become a danger threat. If that is so then the work culture should be revised and it is now time to fundamentally change the way that the work is organized. It is truth that there is a secretive culture at Facebook in which no one is allowed to monitor the work of moderators because it is highly confidential and needlessly secretive. Some content such as content that is criminal, may need to be moderated in Facebook offices. The rest should be done at home.

Moderators are risking their life for the security purpose of Facebook and so they are demanding to get hazard pay, offer health care and psychiatric care and employ moderators rather than outsource them. The job is confidential so it is again a risk to outsource it because much content which is highly encrypted can be gone in some wrong hands. A Facebook spokesperson told in a statement to TECHCRUNCH that they appreciate the valuable work content reviewers do and they prioritize their health and safety because Facebook can’t afford their employee to go somewhere because they have most skilled employees which can deescalate any incident and find the relevant solution on the spot. While we believe in having an open internal dialogue, these discussion needs to be honest. The majority of these 15000 global content reviewers have been working from home and will continue to do so for the duration of the pandemic. All of them have access to health care and confidential wellbeing resources from their first day of employment and Facebook has exceeded health guidance on keeping facilities safe for any in office work and no data will get out of the boundaries.

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